Patient Care Coordinator

About the role

DASCO is growing! Voted one of the top places to work in Columbus CEO magazine for 2019, 2020, 2021, and 2022. The Patient Care Coordinator coordinates a variety of branch office services to patients and referrals, including order processing, delivery of products and services, and patient education. This role also supports day-to-day branch operations such as inventory, records-keeping, office maintenance, and regulatory compliance.

Responsibilities

• Coordinates services for patients and referrals, including timely and accurate order processing, prompt delivery of equipment, warranty repairs and replacements, and related follow-up to ensure service excellence.
• Prepares orders for timely and accurate billing.
• Delivers customer service via phone, email, and face-to-face interactions.
• Sets up and advises patients and caregivers on equipment and service options, care and maintenance of equipment, insurance coverage, payment options, and other related information.
• Supports and/or manages branch operation functions such as inventory, records-keeping, working reports, obtaining documentation, office maintenance and cleaning, coordination of delivery techs, and compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board, and all other applicable rules and regulations.
• Other duties as assigned by the branch office manager.

Requirements

• High School diploma or GED equivalent.
• Preferred: Associate’s degree in a related field.
• Six months’ experience in healthcare/medical/insurance/DME customer service role.

Skills

• Communication proficiency
• Compliance
• Customer service / client focus
• Results driven
• Stress management

Schedule

This is a full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Benefits

• Competitive compensation based on industry standards
• Generous 401(k) match with immediate vesting
• Health insurance (Medical, Dental, Vision)
• Excellent PTO which increases based on tenure
• Holiday pay
• Fantastic company culture

Work Environment

This job operates primarily in a home or professional office environment but also spends some time in a warehouse setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. May utilize home medical equipment when demonstrating to patients.

Physical Demands

The employee is typically required to sit; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close and distance vision, color and peripheral vision, depth perception, and ability to adjust focus.

Travel

Travel is not a daily requirement but may be needed for occasional local deliveries. Overnight travel may be required for continuing education and meetings at the corporate office.