Patient Care Coordinator
About the role
Clarity Clinic is an interdisciplinary private practice offering a broad range of specialties and treatment approaches, including medication management, psychological assessment, and psychotherapy. We are seeking a dedicated and compassionate Patient Care Coordinator (PCC) to join our growing team.
Responsibilities
- Provide exceptional customer service via phone, email, SMS, and patient portal
- Serve as the welcoming, professional first point of contact for new and returning patients
- Address inquiries, appointment scheduling, medication requests, and care coordination
- Aid in patient emergencies or admissions in a calm, supportive manner
- Accurately maintain and update patient records
- Support communication of provider messages, appointment reminders, and follow-ups
- Generate and review reports to ensure smooth, efficient patient care
- Facilitate medication refill requests and coordinate with pharmacies and providers
- Support patients with clear communication regarding medication policies and timelines
- Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms
- Verify insurance coverage and collect payments professionally and compassionately
- Ensure accurate billing and reconcile daily payment batches
- Greet, check in, and check out patients in a friendly and timely manner
- Support provider scheduling and maximize appointment slot utilization
- Assist with clinic operations and leadership initiatives as needed
Requirements
Associate degree (Bachelor’s preferred)
Minimum of 1 year experience in a healthcare or customer service role
Strong communication skills with a warm, empathetic approach to patient care
Detail-oriented with strong organizational and problem-solving abilities
Ability to work across multiple locations if needed
Proficiency in healthcare technology and EMR systems
Qualifications
- Associate degree (Bachelor’s preferred)
- Minimum of 1 year experience in a healthcare or customer service role
- Strong communication skills with a warm, empathetic approach to patient care
- Detail-oriented with strong organizational and problem-solving abilities
- Ability to work across multiple locations if needed
- Proficiency in healthcare technology and EMR systems
Skills
None specifically listed in the job posting.
Benefits
Compensation: $23.00-$25.00 per hour (Full-time)
Full comprehensive benefits package including health, dental, vision, EAP services and more
Monthly Wellness Services Reimbursement
401k match up to 4%
Opportunities for growth and professional development
Accrued PTO and sick/wellness days
Pay
$23.00-$25.00 per hour (Full-time)
Schedule
Candidates will rotate the following shift schedule(s).
- Shift I - 7:30am - 4:00pm
- Shift II - 8:00am - 4:30pm (or) 9:00am - 5:30pm
- Shift III - 12:00pm - 8:30pm
- Saturday - 9:00am - 5:00pm (rotating)