Patient Care Coordinator

Responsibilities

• Schedule appointments for patients.
• Answer telephone promptly and in a polite and professional manner.
• Obtain and enter accurate demographic information into patients' accounts.
• Absorb and enter accurate demographic information into patients' accounts.
• Enter and update patient information accurately.
• Use judgment in handling calls to advise patients on best office and times to make appointments.
• Speak clearly to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.
• Promote a sense of pride in the call center and positive interpersonal relations among all team members.
• Demonstrate flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
• Schedule patient visits and answer questions, including billing and preparation.
• Communicate with patients about their status and condition through emails, phone.

Requirements

• Familiar with reading medical records.
• Proficient in Google Sheets, Microsoft Excel/Word.
• Extremely detail-oriented / organized.
• Able to meet deadlines.
• Spanish speaking preferred.