Patient Care Coordinator

About the role

CPTE, a proud member of Fusion Physical Therapy Partners, is seeking a highly motivated and detail-oriented individual to join our Concord, NH clinic as a Patient Care Coordinator.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Cook up with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

Requirements

• A high school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Strong computer skills.
• Excellent phone etiquette and strong interpersonal skills.
• A valid driver's license.
• Ability to work flexible afternoon and evening shifts.
• An attention to detail and ability to handle sensitive patient information confidentially.

Qualifications

• None specified.

Skills

• Excellent communication skills.
• Organizational skills.
• Time management skills.
• Computer skills.
• Phone etiquette.
• Attention to detail.

Benefits

• Not specified.

Pay

• Not specified.

Schedule

• Monday: 8am-5pm
• Tuesday: 8am-5pm
• Wednesday: 8am-5pm
• Thursday: 8:30am-6pm
• Friday: 8am-3:30pm