Patient Care Coordinator

About the role

Supports pharmacy liaison workflows by handling routine inquiries, documenting requests, and coordinating follow-up with patients, providers, payers, and internal teams.

Responsibilities

• Coordinates case-related activities such as status tracking, information collection, documentation review, and communication updates to support timely service delivery.
• Maintains accurate records in case management, pharmacy, and related operational systems in accordance with established procedures and documentation standards.
• Collaborates with pharmacy operations, reimbursement, customer support, and external stakeholders to facilitate routine handoffs and resolve standard issues.
• Monitors open requests, service timelines, and pending items to identify delays, communicate updates, and escalate issues when needed.
• Supports the preparation and maintenance of job aids, reference materials, and standard documentation that improve consistency across liaison activities.
• Provides accurate information on routine processes, requirements, and next steps while referring more complex questions or exceptions to appropriate personnel.

Requirements

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in pharmacy support, patient access, healthcare coordination, customer service, reimbursement support, or a related field required.
• Certification in pharmacy support, patient access, healthcare administration, customer service, or equivalent preferred.

Pay & Schedule

• $20.00/hr
• Monday – Friday, 8-hour shift between 8:00 AM – 8:00 PM EST based on needs
• Remote – must live within 50 miles of 6001 Global Distribution Way #102, Louisville, KY 40228, or within 50 miles of 5025 Plano Parkway, Carrollton, TX 75010

Benefits

• Medical, dental, and vision care
• Physical, emotional, financial, and social wellness benefits
• Backup dependent care, adoption assistance, infertility coverage, family building support, and behavioral health solutions
• Paid parental leave and paid caregiver leave
• Training programs, professional development resources, mentorship programs, employee resource groups, and volunteer activities