Patient Care Coordinator

About the role

BluePearl Pet Hospital in Stone Oak, TX is seeking an experienced Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital. As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both locations.

Responsibilities

• Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Coordinate patient flow between multiple specialties
• Manage Cornerstone hospital census
• Facilitate discharge appointments for all services
• Perform patient discharges in coordination with the technical team
• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Receive and address patient care telephone calls from the general public
• Call previous day's ER clients for follow-up feedback for both locations

Benefits

• Trupanion pet insurance and discounts to associates for pet treatments, procedures, and food
• Opportunities to grow with us; associates leveled by skillset and move up in level as they gain more skills and experience
• Focus on developing associates into leaders through talent development programs and leadership workshops
• As a member of Mars Veterinary Health, endless opportunities to advance in career
• Annual continuing education allowance, free continuing education sessions, BluePearl University for training
• Clinician access to over 2,000 medical journals
• Medical, dental, vision, and life insurance options
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Paid time off and floating holiday plans to reset, rewind, and reflect
• Regional licensed social worker for guidance on maintaining a healthy lifestyle in a fast-paced environment
• Family-like culture; belief in working together to lead the industry by enriching lives through remarkable care for pets

Schedule

Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.