Patient Care Coordinator

About the role

BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join us in Monterey, CA!

Responsibilities

• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Care for the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Coordinate patient flow between multiple specialties
• Manage Cornerstone hospital census
• Facilitate discharge appointments for all services
• Perform patient discharges in coordination with the technical team
• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Receive and address patient care telephone calls from the general public
• Call previous day's ER clients for follow-up feedback for both locations

Requirements

• Commitment and passion for enriching lives through remarkable care for pets
• Experience in a fast-paced, dynamic, and rewarding work environment
• Ability to thrive in a team-oriented setting

Qualifications

• High school diploma or equivalent
• Experience in a veterinary clinic or similar setting
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Basic computer skills, including proficiency in Microsoft Office

Skills

• Strong organizational and time management skills
• Effective problem-solving and decision-making abilities
• Ability to handle stressful situations calmly and professionally
• Good customer service skills

Benefits

• Trupanion pet insurance and discounts for pet treatments, procedures, and food
• Talent development programs and leadership workshops
• Annual continuing education allowance, free continuing education sessions, and access to over 2,000 medical journals
• Medical, dental, vision, and life insurance options
• Parental leave benefits
• Flexible work schedules
• 401(k) and retirement planning
• Paid time off and floating holiday plans
• Health and well-being resources for stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills

Pay

$24.00 - $34.00 / hour

Schedule

Saturday-Tuesday from 2:00pm-12:30am