Patient Care Coordinator

About the role

The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients' hearing needs, and ensuring a smooth flow for a thriving growing practice.

Responsibilities

• Greet and screen patients to determine how we can best support them
• Answer questions about services and promotions
• Spot potential leads and keep patient flow running smoothly
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• Partner with clinic and home office teams to support operations
• Aid in marketing efforts, events, outreach, and patient retention activities

Who Thrives In This Role

• Eager learners whose career is centered around working in a medical practice
• Strong multi-taskers with solid problem-solving skills
• Punctual, reliable professionals
• Individuals who genuinely love helping others in the medical industry while running a thriving practice

Why It's Rewarding

• Make a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health

Job Type

Part Time, M/T/W, 24 hours a week 8:30a - 5.00p. No Weekends

Location

Ellensburg, WA

Compensation

$18.00 - $20.00+ an hour Pay is commensurate with experience and qualifications

Featured Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Disability insurance

Requirements

• A minimum of 10 years of medical office management experience
• Experience with front desk in the hearing industry is a plus
• High school diploma or equivalent (GED)
• Required Skills: Strong computer skills, experience with word processing and database software, excellent interpersonal skills, excellent oral and written communication skills, basic understanding of accounting procedures and good math aptitude, strong customer service orientation, excellent organizational skills, ability to manage multiple tasks within strict deadlines, ability to input and track sales revenues and balance accounts daily and monthly, detail oriented, front desk medical experience required

Physical Demands

• Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace
• Must be able to pick up after an interruption to complete tasks that require focus
• Must be able to lift boxes up to 20 pounds