Patient Care Coordinator

Position Overview

The Patient Care Coordinator (PCC) supports the daily operations of our clinic, serving as the first point of contact for patients.

Key Responsibilities

• Manage incoming phone calls and schedule patient appointments
• Welcome and check in patients with professionalism and warmth
• Schedule and assist walk-in patients when possible
• Verify insurance eligibility and benefits with insurance carriers
• Enter and maintain accurate patient information in the system
• Clean hearing aids and assist patients with basic hearing aid maintenance
• Communicate with referring physicians and other healthcare providers when needed
• Provide excellent customer service to patients throughout their visit
• Maintain an organized and professional front office environment
• Build positive relationships with patients to support a high-quality patient experience

Qualifications

• 1–2 years of administrative, customer service, or medical office experience
• Strong communication and interpersonal skills with a friendly, professional demeanor
• Basic computer proficiency, including Microsoft Office (Word and Excel)
• Strong organizational skills and attention to detail
• Able to manage multiple responsibilities in a fast-paced environment
• A growth mindset with a willingness to learn and adapt

Compensation & Benefits

• Pay Rate: $15.00 – $17.00 per hour
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Major holidays off
• Comprehensive training and professional development
• Supportive and collaborative work environment

Application Process

To ensure a smooth and efficient hiring process, please submit all applications online through our official application portal. PLEASE DO NOT VISIT OUR PHYSICAL LOCATION OR CALL REGARDING OPEN POSITIONS. This allows our team to focus on patient care while ensuring all candidates receive equal consideration. We appreciate your understanding and look forward to reviewing your application.