Patient Care Coordinator

About the Role

Join ValleyWide Hearing Aid Center, where better hearing changes lives. We are a trusted partner in helping people reconnect with family, friends, and the moments that matter most. We are seeking a compassionate, energetic, and highly organized Patient Care Coordinator (PCC) to be the welcoming face of our practice. This role is ideal for someone who thrives in a fast-paced medical office environment, loves building relationships, and takes pride in providing exceptional patient experiences.

Responsibilities

• Create Outstanding Patient Experiences
  • Greet patients and visitors with warmth and professionalism
  • Answer questions about hearing healthcare services and solutions
  • Build meaningful relationships with patients and their families
  • Ensure every patient feels welcomed, valued, and cared for
• Support a Thriving Practice
  • Schedule and confirm appointments
  • Manage and coordinate provider schedules
  • Keep daily operations running smoothly and efficiently
  • Identify opportunities to improve patient flow and satisfaction
• Administrative & Financial Responsibilities
  • Check patients in and out
  • Collect payments and maintain accurate financial records
  • Process insurance information and benefit verification
  • Maintain patient charts and documentation
  • Track inventory, hearing aid orders, and repairs
  • Complete daily, weekly, and monthly reporting
• Help Grow the Practice
  • Conduct patient retention and recall activities
  • Support community outreach and grassroots marketing efforts
  • Track marketing inquiries and referral sources
  • Assist with educational events and patient engagement initiatives
• Essential Duties & Responsibilities
  • Serve as the first point of contact for patients and prospective patients
  • Schedule appointments and manage provider calendars
  • Conduct patient retention and follow-up calls
  • Check patients in and out of appointments
  • Collect payments and maintain accurate financial records
  • Process insurance claims and benefit verification
  • Coordinate hearing aid orders, repairs, and inventory
  • Maintain patient charts and electronic records
  • Prepare reports and respond to home office requests
  • Assist with marketing, physician outreach, and patient education initiatives
  • Open and close the office daily
  • Maintain a professional and welcoming reception area
  • Support training of front-office staff when needed

Requirements

We're looking for someone who is:

• Passionate about helping others
• Experienced in a medical office environment
• Highly organized and detail-oriented
• Comfortable multitasking and prioritizing competing demands
• Professional, punctual, and dependable
• Confident communicating with patients, providers, and insurance companies
• Motivated by contributing to a growing, successful practice
• Excited about making a positive impact on patients' quality of life

Qualifications

• Required:
  • Minimum 10 years of medical office, healthcare administration, or patient coordination experience
  • High school diploma or GED
  • Front desk medical office experience
  • Strong computer and technology skills
  • Excellent customer service and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organizational and problem-solving abilities
• Preferred:
  • Hearing healthcare, audiology, ENT, or medical specialty practice experience
  • Insurance verification and claims processing experience
  • Experience working with EMR systems and scheduling software
  • Sales, patient retention, or treatment acceptance experience

Benefits

• 401(k) with company match
• Employee discounts
• Monthly performance bonus opportunities
• Supportive team environment
• Meaningful work that changes lives

Pay

$20.00 – $21.00 per hour, based on experience and qualifications. Monthly bonus opportunities.

Schedule

• Part-Time: 2-3 days a week
• Must work Tuesdays and Fridays, additional day to be agreed upon with hiring manager
• 8:00 AM – 4:30 PM
• 24 hours per week
• No evenings or weekends

Location

Hemet, California