Patient Care Coordinator

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the underserved population, without regard for ability to pay.

About the role

We are seeking a Patient Care Coordinator to perform patient engagement services. You will be the liaison between patients and front desk and Nursing teams to ensure smooth patient flow and a great patient experience.

Responsibilities

• Greet patients and visitors, check-in patients, ensuring a prompt, positive and welcoming experience in a courteous and helpful manner.
• Interact with patients and visitors in a professional, courteous, empathetic, and supportive way at all times.
• Encourage positive interactions and conversations amongst patients and staff.
• Transport clients to destination as needed.
• Obtain accurate and updated patient information, such as name, address, insurance information.
• Perform insurance verification on the date of service.
• Assist with setting up Helow app on patient’s phones, Health Insurance issues/changing PCP, using Kiosk.
• Facilitate and resolve patient questions regarding telehealth appointment links.
• Schedule appointments and manage the patient appointment calendar as assigned.
• Collect and verify patient information, including medical history and insurance details.
• Assist in the de-escalation of behaviorally compromised patients. Escalate the matter to management if unable to de-escalate.
• Perform other duties as assigned by supervisor.
• Act as a role model for clients and peers.

Requirements

• High school diploma or equivalent.
• One (1) year of related work experience.
• Previous experience in an office or medical administrative support role is required.
• Previous experience with insurance verification and follow-up is required.
• Familiarity with medical terminology and procedures is a plus.
• Knowledge of medical office operations and procedures is beneficial.

Skills

• Must be flexible with scheduling.
• Detail oriented.
• Great interpersonal skills.
• Strong communication skills.
• Be kind - we’re here to help people and provide the best possible client care.
• Be empathetic - understand that our clients are here to get better.
• Be emotionally intelligent - understand that clients can often be emotional over seemingly insignificant issues, and it's not personal.
• Must be able/willing to de-escalate hostile situations.
• Willingness to learn.

Pay

Hourly Rate: $17-20, commensurate with experience and qualifications.

Benefits

• Generous Paid Vacations and Holidays.
• Medical coverage.
• 401k Retirement Plan with discretionary Match.
• Free Life Insurance and Long-Term Disability.
• Commuter Tax Savings Plan.