Patient Care Coordinator

Essential Functions

• Serve as a liaison among the patient/family, community services, primary car providers, specialists, and other care team members to coordinate services
• Identify and address barriers that impede health outcomes
• Implement Care Management interventions per the patient's care plan
• Provide education to patient/family within scope of practice under the direction of the Care Managers- Registered Nurse or Licensed Clinical Social Worker
• Processes referrals from members of the Care Management Team appropriately, accurately, and timely according to our established workflows
• Documents all interactions with patients/others appropriately
• Schedules/verifies appropriate medical appointments for the patients as needed
• Maintains appropriate patient documentation in the Care Management documentation platform, in accordance with organizational policies and procedures
• Adhere to AMM, organizational, privacy and security policies alongside HIPAA regulations to ensure that patient and network data are properly safeguarded
• Attends departmental and corporate meetings, local and regional trainings, or other events as required
• Willingly performs other duties assigned

Qualifications

• Certified Medical Assistant or Registered Medical Assistant
• Minimum of 2 years of experience in a medical or behavioral health environment

Additional Skills Required

• Excellent verbal communication skills
• Must be able to work with changing priorities
• Requires excellent organizational, problem solving and critical thinking skills
• Must be able to interact with individuals of all cultures and levels of authority
• Requires the ability to maintain confidentiality
• Must be able to work independently as well as collaboratively within the interdisciplinary team

Benefits

• 401(k)
• Health, Dental, and Vision insurance
• AFLAC
• Paid time off