Patient Care Coordinator

Patient Care Coordinators

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. They acknowledge and greet patients, customers, and vendors as they walk into the practice, in a friendly and welcoming manner. Answers and responds to telephone inquiries in a professional and timely manner. Schedules appointments. Gather and enter patients and insurance information. Verify and enter patient demographics into EMR, ensuring all fields are complete. Verify vision and medical insurance information and enter EMR. Maintain a clear understanding of insurance plans and communicate insurance information to patients. Pull schedules to ensure insurance eligibility prior to patient appointment and ensure files are complete. Prepare insurance claims and run reports to ensure all charges are billed and filed. Print and prepare forms for patients' visits. Collect and document all charges, co-pays, and payments into EMR. Allocate balances to insurance as needed. Always maintain a clean workspace. Practices economy in the use of equipment and supplies. Performs other duties as needed and as assigned by manager.

Requirements

• High school diploma or equivalent
• Basic computer literacy
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Maintain patient and practice confidentiality

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.