Patient Care Coordinator

About the role

Patient Care Coordinators provide exceptional service by welcoming patients and ensuring all check-in and checkout processes are completed.

Responsibilities

• Acknowledge and greet patients, customers, and vendors in a friendly and welcoming manner
• Answer and respond to telephone inquiries in a professional and timely manner
• Schedule appointments
• Gather patients and insurance information
• Verify and enter patient demographics into EMR, ensuring all fields are complete
• Verify vision and medical insurance information and enter into EMR
• Maintain a clear understanding of insurance plans and communicate this information to patients
• Pull schedules to ensure insurance eligibility prior to patient appointments and ensure files are complete
• Prepare insurance claims and run reports to ensure all charges are billed and filed
• Print and prepare forms for patient visits
• Collect and document all charges, co-pays, and payments into EMR
• Allocate balances to insurance as needed
• Maintain a clean workspace
• Practice economy in the use of time, equipment, and supplies
• Perform other duties as needed and as assigned by manager

Requirements

• High school diploma or equivalent
• Basic computer literacy
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Must be able to maintain patient and practice confidentiality

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.