Patient Care Coordinator

Patient Care Coordinators

• Welcomes patients, customers, and vendors, greeting them in a friendly and welcoming manner.
• Answers and responds to telephone inquiries professionally and promptly.
• Schedules appointments.
• Gathers patients and insurance information.
• Verifies and enters patient demographics into EMR, ensuring all fields are complete.
• Verifies vision and medical insurance information and enters EMR.
• Maintains a clear understanding of insurance plans and communicates insurance information to patients.
• Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete.
• Prepares insurance claims and runs reports to ensure all charges are billed and filed.
• Prints and prepares forms for patients' visits.
• Documents all charges, co-pays, and payments into EMR.
• Alows allocations of balances to insurance as needed.
• Maintains a clean workspace.
• Practices economy in the use of equipment and supplies.
• Performs other duties as needed and as assigned by manager.

Requirements

• High school diploma or equivalent.
• Basic computer literacy.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Must be able to maintain patient and practice confidentiality.

Physical Demands

• The ability to communicate and exchange information.
• The ability to utilize equipment necessary to perform the job.
• The ability to move about the office.