Patient Care Coordinator

AEG is building careers, developing leaders, and making a meaningful difference in communities through great eye care. The company invests in leadership development, values collaboration and continuous learning, and supports internal growth.

About the Role

As a Patient Care Coordinator, you will support front desk operations, patient flow, and schedule optimization to ensure an efficient, high-quality experience for every patient. You will serve as the primary point of contact for patient interactions and coordinate across the care team.

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments, manage cancellations, reschedules, and same-day fill opportunities to optimize provider schedules.
• Execute appointment confirmation and reminder processes to reduce no-show rates.
• Verify insurance eligibility and patient demographics prior to appointments; maintain accurate information in EMR.
• Maintain a clear understanding of insurance plans and communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances and support claim preparation and submission.
• Run reports and review accounts to ensure all charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks or delays; communicate and adjust as needed.
• Proactively communicate with patients regarding wait times, delays, and next steps.
• Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care.
• Support patient retention efforts through follow-up, recall, and reactivation outreach for annual and medically necessary appointments.
• Assist in maintaining an organized, clean, and patient-ready front office environment.
• Perform other duties as assigned by the Practice Manager, Assistant Practice Manager, or Optometrist.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Benefits

• 401(k) with Match
• Medical, Dental, Vision, Life, STD, and LTD insurance
• Employee Vision Discount Program
• HSA/FSA options
• PTO
• Paid Holidays

Physical Demands

• Ability to utilize office equipment.
• Prolonged sitting, standing, and walking.
• Ability to lift up to 10 lbs.