Patient Care Coordinator

About the role

A Patient Care Coordinator is an all-encompassing role that can perform a variety of functions depending on the need within the medical practice. You will manage multiple or a few aspects of a patient’s experience to include answering and directing phones, scheduling, checking in/out, managing incoming referrals and/or medical records. Specific duties will be defined by the practice.

Responsibilities

• Schedules appointments for new patients, obtains all records needed prior to visit, making sure they are scanned and filed into the patient’s chart before appointment
• Answer phones and direct calls
• Route incoming files and faxes
• Interview patients to complete documents if necessary
• Greet patients upon arrival to check in and ensures all paperwork is ready
• Communicate and/or coordinate referral/authorization staff if one is needed prior to appointment
• Support office and staff as needed to create a cohesive and positive patient experience
• May manage hospital lists, census, and facilitate consultations schedules

Minimum Qualifications

• Previous experience in a professional office
• Experience using Microsoft Office products
• Experience using EMR

Desired Qualifications

• Experience in a clinical practice
• Knowledge of medical terminology
• Experience using EMR

Work Environment

This position is in a medical clinic environment.

Physical Requirements

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.