Patient Care Coordinator

About the role

Patient Care Coordinator organizes and provides support services for patients with individualized needs outside of the clinic’s scope of services under the supervision of the Operations Manager. This includes a variety of responsibilities, including, but not limited to Patient Medication Assistance, Referral Care Coordination, Maternal Care Coordination and general Case Management responsibilities. All activities related to this position are documented in the Electronic Health Systems (EHS), ensuring that the information is available for reporting and for provider review as directed in the policy and procedures manual.

Responsibilities

• Patient Medication Assistance
• Referral Care Coordination
• Maternal Care Coordination
• General Case Management responsibilities
• Document all activities in the Electronic Health Systems (EHS) to ensure information is available for reporting and provider review per policy and procedures manual

Requirements

• High School Diploma or Equivalent
• One year healthcare experience in patient registration, admissions, or billing preferred
• Medical Assistant training preferred
• Ability to sit, stand, walk and converse most of the day
• Ability to operate general office equipment (telephone, calculator, computer, printer/fax)
• Exerts up to 10 pounds of force occasionally (pushing, lifting, carrying, pulling)
• OSHA Category III: normal routine involves no exposure to blood, body fluid or tissue; not called upon to perform or assist in emergency care or first aid

Qualifications

• Computer literate
• Strong interpersonal and communication skills
• Calm, professional attitude in stressful situations and interactions
• High level of ethics in maintaining patient confidentiality
• Ability to interpret identification, income, and residency information
• Ability to maintain courteous and customer‑oriented demeanor in a crisis situation and act responsibly to resolve or defuse the situation
• Ability to adapt well to change
• Ability to work closely with co‑workers, other clinic staff and patients