Patient Care Assistant | Urology Clinic

Position Highlights

Serves as a member of the provider's Care Team in coordinating the flow of patients through assisting provider with various responsibilities as requested, managing supplies and equipment, fielding and triaging phone calls, and other front office tasks.

What You Will Do

• Rooms patients, takes vitals, prepares patient for physician, assists physician when needed.
• Accurately completes documentation for charts.
• Maintains and views patient records, charts, and other pertinent information to include, but not be limited to, reviews all lab, hospital and other reports, and posts in the electronic medical record as necessary.
• Prepares result letters for patients as directed by physician.
• Maintains exam rooms for necessary supplies and materials.
• Ensures cleanliness.
• Maintains and cares for all equipment in a responsible manner.
• Reports any repairs as needed.
• Assists the provider and nurse scheduling of tests and procedures and with other support duties as time allows, including but not limited to: making copies, opening mail, completion of disabilities forms, death certificates, completing DME forms, and fax items as requested.
• Accurately and efficiently checks in patients following applicable policies and procedures.
• Answers billing questions.
• Answers multiple line telephone and routes calls promptly.
• Alerts appropriate personnel to urgent messages/issues that require immediate attention.
• Maintains computer appointment scheduling and follows office scheduling policies/parameters.
• Responsible for changing scheduling templates when needed.
• Assists non-ambulatory patients to lab and x-ray as needed.
• Appropriately obtains referral from insurance, documentation of the referral and communicates the information to the patient, physician, and/or patient’s family as necessary.

Essential Qualifications

• The individual must be able to work the hours specified.
• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement.
• Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.