Patient Care Assistant Unit Administrative - IMU

About the role

The Patient Care Assistant/Unit Administrative Assistant (PCA/UAA) position at Houston Methodist Baytown Hospital is responsible for supporting the delivery of high quality, cost-effective care. This role involves performing key functions that assist the interprofessional team in providing patient care.

Responsibilities

• Assist with patient elimination, hygiene, comfort, safety, nutrition, and progress activity
• Communicate appropriately and carry out delegated nursing assistant level tasks
• Answer incoming telephone calls for the unit and transfers as appropriate
• Facilitate and support effective throughput with timely communication
• Greets patients and visitors to the unit, assisting with directions, information and guidance
• Works well with others to make contributions to the work effort as a whole and facilitates problem resolution, responding positively to requests for assistance
• Interacts with peers, staff, and physicians in a supportive and respectful manner
• Coordinates the requests to Facilities Management and Biomed regarding department needs or broken equipment
• Rounds through the unit, per unit expectations, to check for environmental or equipment needs, and other assistance that may be needed
• Serves as an in-house courier which may include retrieving blood, hand-delivering labs, tele boxes, etc.
• Contributes towards improving department scores for patient satisfaction through peer-to-peer accountability
• Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes
• Monitors and addresses noise level of unit to improve or impact patient satisfaction
• Responds to patient calls promptly
• Reports near misses and collaborates with the interprofessional health care team to improve patient safety
• Supports initiatives to prevent conditions such as pressure injuries, patient falls, and hospital-acquired infections
• Assists with patient and staffing needs (floats) across the service line or hospital as competencies allow
• Utilizes time between heavy workloads efficiently
• Ensures own career discussions occur with appropriate management
• Completes and updates the My Development Plan on an on-going basis

Qualifications

• High School diploma or equivalent education
• Eighteen months of Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA) or Patient Care Assistant (PCA) experience
• One year of secretarial/office, college/vocational training, or six months of internal cross-training within Houston Methodist
• Prior health care experience and/or medical terminology preferred

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job
• Effective communication with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Operates and troubleshoots equipment (fax, PC, printers, telephones, etc.)
• Proficient computer application skills

Benefits

Full-Time Days 7a-7p 36 hrs. weekly rotating weekend/holidays FLSA STATUS Non-exempt

Pay

Salary range: $18.00 - $25.00 per hour

Schedule

Full-Time Days 7a-7p 36 hrs. weekly rotating weekend/holidays