Patient Care Assistant(FGP) - Manhattan, Neurology-Move Disor Division

Position Summary

We have an exciting opportunity to join our team as a Patient Care Assistant (FGP) – Manhattan, Neurology‑Move Disor Division. The FGP Patient Care Assistant (PCA) assists with administrative and patient care responsibilities to support efficient practice workflows. Responsibilities include reception, registration, answering phones, escorting patients, and completing clinical tasks within NYS scope of practice as needed.

Clinical Responsibilities

• Greets patients and completes check‑in and check‑out processes as needed.
• Answers phones and schedules appointments.
• Addresses questions or routes calls/messages to appropriate contact.
• Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit.
• Validates patient medical record per FGP guidelines when accessing and/or updating information.
• Takes vital signs and records them in the Electronic Medical Record.
• Assists with the collection of lab specimens.
• Supports FGP access and quality initiatives.
• Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice.
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
• Assists with maintaining patient flow to and from exam/treatment rooms.
• Escorts patients and specimens throughout the facility.
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Communicates the functionality and purpose of MyChart to patients during intake.
• Ensures appropriate translation services or equipment are in place prior to the start of visit.
• Preps the patient encounter ensuring all relevant information (bloodwork, radiology images, medications, past medical history) is up‑to‑date.
• Reviews and imports “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter.
• Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
• Maintains patient privacy in accordance with HIPAA standards.
• Handles appropriate patient calls and documents outcome of all patient communications.
• Assists with in‑basket message management related to patient medical advice requests.
• Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors.
• Assists providers with procedure set‑up according to specialty.
• Stocks exam/treatment rooms and supply closets with medical supplies, linen and