Patient Care Assistant, CEP ENT

About the role

The Patient Service Representative will have the primary responsibility to greet, instruct, direct, answer phones, and schedule patients. Serve as a liaison between patient and medical support staff.

Responsibilities

• Greet and instruct patients
• Answer phones and schedule appointments
• Direct patients to appropriate departments or personnel
• Provide general information about the facility and its services
• Handle inquiries from patients and visitors
• Assist with administrative tasks as needed

Requirements

• High school diploma or GED
• Word processing and computer experience
• Previous experience in a healthcare medical clinic setting or customer service
• Knowledge of medical terminology is preferred

Qualifications

• Outstanding customer service skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Attention to detail and ability to handle multiple tasks simultaneously

Skills

• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Basic knowledge of medical terminology
• Ability to prioritize and manage time effectively

Benefits

• Robust benefits package for full-time employees
• Part-time benefits available for part-time staff

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary based on department needs.

CarolinaEast Health System

CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America’s Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.