Patient Care Assistant

People

• Promotes a positive work environment with the interprofessional care team.
• Participates in teamwork by responding positively to requests for assistance.
• Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.
• Interacts with peers, staff, and physicians in a supportive and respectful manner.
• Encourages open communication to achieve mutual understanding.
• Communicates to promote both work efforts and problem resolution is clear and professional.
• Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner.
• Provides contributions towards improvement of department scores for employee engagement, i.e., peer-to-peer accountability.

Service

• Follows the patient and family-centered care standards and provides direct patient care under the direction of a registered nurse.
• Documents, where applicable, care administered, diagnostic measurements, treatments and procedures in accordance with established policies and procedures.
• Responds to the call light system, contacting nursing personnel as appropriate, and follows through with meeting patient needs.
• Affords assistance with maintaining, cleaning, and stocking of equipment and supplies as established on assigned unit.
• Serves as an in-house courier which may include retrieving blood, hand delivering labs, tele boxes, etc.
• Organizes the workflow, problem-solves basic and routine matters, and manages multiple ongoing priorities, seeking guidance and assistance from preceptor, licensed nurse, or management.
• Contributes towards improving department scores for patient satisfaction through peer-to-peer accountability, i.e., bedside shift handoff/report.

Quality/Safety

• Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes.
• Provides for the privacy of patients and families, keeping the safety of the patient in mind.
• Provides appropriate hand-off at change of shift at patient bedside to communicate and collaborate, promoting patient-centered care.
• Conducts hourly rounding to ensure patient needs are met (four P’s).
• Reports near misses and collaborates with the interprofessional health care team to improve patient safety.
• Contributes towards improving quality and safety scores, through peer-to-peer accountability.
• Supports initiatives to prevent conditions such as pressure injuries, patient falls, and hospital-acquired infections.

Growth/Innovation

• Offers innovative solutions in performance improvement projects and shared governance activities.
• Sets opportunities to identify self-development needs on knowledge base, skill level and decision-making, as necessary, especially in areas of question, from preceptor and assigned licensed personnel and takes appropriate action.
• Ensures own career discussions occur with appropriate management.
• Completes and updates the My Development Plan on an on-going basis.