Patient Care Advisor - Remote

About Our Client

The organization is a Federally Qualified, nonprofit health center providing comprehensive primary, preventive, and behavioral health services. It serves diverse communities across multiple counties, with a focus on providing accessible care regardless of insurance status or ability to pay. The organization is committed to supporting underserved and vulnerable populations through patient-centered healthcare services.

About the Opportunity

The Patient Care Advisor - Remote serves as a primary point of contact for patients, helping facilitate timely access to medical, mental health, and COVID-related services. This role is responsible for scheduling appointments, maintaining accurate patient information, responding to inquiries, and supporting outbound patient outreach. The position contributes to a positive patient experience and efficient call center operations.

Responsibilities

• Answer incoming external and internal calls and provide professional, patient-focused assistance.
• Schedule appointments for clinic sites using the electronic health record system.
• Update patient demographic and administrative information in the electronic health record.
• Conduct outreach to patients who miss appointments and complete other outbound calls as needed.
• Provide clerical support, including message taking, documentation, and word processing.
• Assist with training new call center personnel on appointment availability, services, procedures, and workflows.
• Follow call quality standards, organizational policies, and established procedures.
• Participate in quality improvement initiatives and apply feedback and coaching to improve performance.
• Maintain reliable attendance and demonstrate a commitment to continuous improvement.
• Provide coverage and support for other departments, including front desk operations, as directed.
• Perform other duties as assigned.

Requirements

• Minimum 2 years of experience in service-related roles; call center or healthcare customer service experience preferred.
• High school diploma or equivalent required; Associate degree preferred.
• Strong verbal and written communication skills with professional telephone etiquette.
• Proficiency with Microsoft Word, Excel, PowerPoint, scheduling systems, and other computer applications.
• Ability to meet established keyboarding and computer proficiency standards.
• Strong organizational and time-management skills with the ability to manage workload and anticipate demand based on trends.
• Excellent customer service and interpersonal skills.
• Demonstrated motivation, reliability, and ability to work effectively as part of a team.
• Bilingual verbal and written communication skills preferred.

Pay

Hourly pay range: $20.00–$23.13.