Patient Call Representative

Responsibilities

• Interface with patients primarily via inbound and outbound calls to assist with inquiries.
• Provide one call resolution to patient inquiries whenever possible and perform timely follow up on inquiries requiring escalation or additional research.
• Follow up on all patient voicemails within 24 hours.
• Provide patient education regarding how to understand their Explanation of Benefits (EOB).
• Take payments from patients.
• Provide requested documentation and records.
• Consistently achieve defined metrics.
• Read and understand contracts with Insurance companies.
• Review and determine if an adjustment is required on an account.
• Review and determine if a refund is required on an account.
• Verify insurance.
• Provide patient estimates.
• Verify and update demographic information.
• Research and locate missing payments.
• Review clinical information to determine if a coding review is required.

Qualifications

• A high school diploma or GED is required.
• Strong customer service experience is required.
• An A/R, billing, insurance verification or customer service experience is preferred.
• A healthcare experience is preferred.
• Bilingual is preferred.

Pay

• $21.00/Hr.
• $23.00/Hr.