Patient Billing/Services Representative II - Otolaryngology/Pediatric ENT

About the role

Scheduled Hours: 40
Position Summary: Obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services.

Primary Duties & Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Affords assistance to patients with insurance questions regarding the billing process.
• Affords assistance to staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions: Normal office environment. Patient care setting.

• Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement.
• Equipment: Office equipment.

Education

• Required Qualifications: High school diploma or equivalent high school certification or combination of education and/or experience.
• Preferred Qualifications: Not applicable.

Work Experience

• Required Qualifications: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years).
• Preferred Qualifications: Not applicable.

Skills

• Not Applicable.

Benefits

• Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family: We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.