Patient Billing Representative

About the role

The Patient Billing Coordinator serves as a subject matter expert and lead resource for patient billing inquiries, escalations, and issue resolution. This role ensures a positive patient experience while maintaining compliance with billing policies.

Responsibilities

• Research complex or escalated patient billing inquiries and partner with internal and external resources to resolve.
• Monitor and research Better Business Bureau inquiries and collaborate with management on response.
• Audit and review patient billing processes for accuracy and completeness.
• Communicate patient inquiry trends or issues to management and recommend process improvements.
• Support the department in meeting performance goals for call handling, patient satisfaction, and resolution time.
• Monitor and triage patient billing inquiries via email or tracking system to ensure timely and accurate resolution.
• Provide courteous and professional customer service to patients and all internal and external departments.
• Work with other departments within PathGroup and subsidiaries.
• Perform other related duties or special projects as assigned.