Patient Billing Associate

About the role

We are seeking a Patient Billing Associate to join our dynamic team. This role is crucial for driving high impact initiatives that enhance account growth, retention, and revenue through effective customer interactions.

Responsibilities

• Proactively engage customers in a positive and friendly manner to resolve issues impacting account growth or retention
• Effectively respond to all types of customer inquiries via phone, email, and web, including questions about our technology, products, and services, costs, billing, and insurance coverage
• Keep precise and clear documentation of all communications and follow-up activities
• Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
• Contact physicians and other medical personnel to obtain missing information pertinent to reimbursement
• Manage a queue of customers needing to be contacted, following up on a scheduled contact cadence until resolved
• Handle 20-30 inbound calls and 40-50 outbound calls per day

Qualifications

• 2+ years of prior client-facing experience in Inside Sales or Customer Service
• Experience using Salesforce Advanced
• Strong organizational skills with the ability to handle multiple assignments
• Fast learner with the ability to navigate complex workflows and technology
• Outstanding verbal, written, and presentation skills - ability to tailor messages to different audiences

Benefits & Perks

• Open, transparent culture with weekly Town Hall meetings
• Global vision towards a future where transformative molecular diagnostics can help millions of patients
• Multiple medical benefit options including free healthcare options, 401k match, and fully paid parental leave
• Supplemental fertility benefits coverage
• Retail savings program with a 4% Company match
• Increased paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)

Pay

$53,592 per year (base pay rate)

Schedule

Remote position