Patient Billing and Collection Supervisor 1

About the role

Provides immediate supervision to Patient Biller/Technical employees in the Commercial/Transplant Billing unit. Functions as an advisor to unit staff and manager. Analyzes and resolves problems, assists in interpreting policies in defined areas and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Directly responsible for Billing and Follow-up on high-dollar accounts. Assists the unit Supervisor II and Manager with employee training and monitoring.

Key Responsibilities

• Supervision (50%): Direct supervision of Patient Biller/Technical employees.
• Accounts Receivable Management (30%): Directly responsible for billing and follow-up on high-dollar accounts; oversees coordination of ongoing tasks and projects.
• Interpersonal Skills (10%): Manage conflict and collaborate effectively with all constituent groups, including patients, physician offices, third-party payers, attorneys, outside agencies, and clinical and administrative personnel across departments.
• Project Management (10%): Manage multiple priorities in a fast-paced environment; assist with employee training and monitoring.

Minimum Qualifications

• Bachelor's degree in related area and/or equivalent experience/training.
• Previous billing experience in a health care environment.
• Experience in commercial payer's health care receivables supervision is mandatory, preferably in a teaching hospital environment, with solid knowledge of billing, accounts receivable practices, policies, and regulations.
• Knowledge of revenue cycle and hospital billing systems.
• Solid knowledge of medical and insurance terminology, medical billing, coding, health insurance coverage and reimbursement principles.
• Experience analyzing and interpreting various managed care contracts and government payer regulations to ensure compliance with the terms and conditions of the contract and/or regulations.
• Solid supervisory skills in planning and delegating work, deploying staff, building staff competencies, and effectively managing multiple priorities in a fast-paced, dynamic environment.
• Detail oriented, with demonstrated organizational skills and the skill to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
• Solid leadership skills to coach and improve staff performance. Ability to provide thorough and accurate review of complex subordinate work and to oversee coordination of ongoing tasks and projects over extended periods.
• Comprehensive, detailed knowledge of government/third-party payer program requirements, familiarity with billing codes and coding resources.
• Solid skills in quality customer service. Interpersonal skills to manage conflict and collaborate effectively with all constituent groups.
• Solid leadership skills to achieve organizational results in a manner that establishes a positive rapport and professional working relationships with all levels of the organization and external parties.
• Skill to solve intricate, complex problems at various levels from individual patient accounts to the payer or financial class-level.
• Ability to act with flexibility and patience and maintain efficiency and accuracy under sustained and immediate pressure created by heavy workload, frequent interruptions, and multiple requests.
• Ability to tactfully and effectively communicate complex billing information by phone or in person and to effectively elicit and receive information from others.
• Ability to reason logically, perceive potential/actual impact on others.
• Ability to manage resources of personnel and systems in a complex, ever-changing environment.
• Solid math skills to calculate complex contract discounts in order to perform manual calculations, verify system calculations or dispute payer calculations. Skill to accurately add, subtract, multiply and divide whole and decimal numbers using a 10 key calculator.
• Knowledge and skill in working with committees and facilitating group decision-making and conflict resolution.

Preferred Qualifications

• Government Program Hospital Billing experience.
• Academic institution or large integrated health system experience preferred.
• Experience working in hospital revenue cycle, accounts receivable preferred.
• Experience working with interfaced/integrated vendor applications preferred.
• Transplant Billing and accounts receivable experience with Commercial, Medicare, Medi-Cal and GMC payers preferred.
• Knowledge of UCD/UCDH policies and procedures and procedures, collective bargaining agreements for represented staff and how to utilize internal resources to answer questions/resolve issues.

Pay

Salary or Pay Range: $2,743.30 - $4,896.55 biweekly. Salary Grade: Grade 21.

Schedule

Shift: 8 hours. This position is hybrid (mix of on-site and remote work). Must be able to work occasional overtime and/or flexible hours as needed.

Benefits

• High quality and low-cost medical plans to choose from to fit your family's needs.
• UC pays for dental and vision coverage for you and your family.
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans.
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity.
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees.
• Lactation Support Program and Family Care discounts and resources.
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives.
• On-site Employee Assistance Program including access to free mental health services.
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements.
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements.
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees.
• Access to free professional development courses and learning opportunities for personal and professional growth.
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees.