Patient Billing Advocate I

About the role

The Patient Billing Advocate serves as the patient’s advocate and promotes a positive patient experience by professionally receiving and responding to all incoming inquiries by assisting with billing questions and concerns while prioritizing first call resolution and patient satisfaction.

Responsibilities

• Assists with billing questions and concerns
• Evaluates a customer’s ability to pay
• Establishes mutually agreeable payment arrangements
• Ensures accurate and thorough account documentation

Qualifications

• A minimum of two (2) years of experience in a healthcare or customer service environment
• A bachelor's degree can substitute for the required experience

Preferred Qualifications

• Demonstrated ability to communicate effectively and speak distinctly during customer interactions
• Ability to request, collect, and process payments accurately
• Ability to resolve customer complaints
• Demonstrated proficiency in utilizing Windows-based applications
• Ability to navigate through applications to review and update insurance information

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/