Patient Benefit Representative
About the role
We are seeking an experienced Patient Benefit Representative (PBR) to join a healthcare revenue cycle team in Denton, TX.
Responsibilities
- Verify patient insurance eligibility and coverage.
- Review insurance cards and confirm active/effective coverage.
- Avoid unnecessary authorizations and ensure all required authorizations and referrals are obtained and attached to treatments or medications.
- Resolve hold bills and insurance-related account issues.
- Retrieve and review patient eligibility information within internal systems.
- Provide exceptional customer service to patients regarding insurance and billing questions.
- Support front-desk operations when needed, including patient check-in and registration activities.
- Maintain accurate documentation and records within applicable systems.
- Work collaboratively with clinical, administrative, and revenue cycle teams.
- Handle a limited volume of inbound and outbound patient calls.
- Communicate professionally and empathetically regarding insurance coverage, balances, and account status.
- Respond promptly to patient inquiries and concerns.
Requirements
- Minimum of 3 years of Patient Benefit Representative experience or related healthcare revenue cycle experience.
- Experience with: Insurance verification, PCP referrals, prior authorizations, claims follow-up, collections and outstanding patient balances, patient account management.
- Strong customer service background in a healthcare setting.
- Front desk or patient registration experience.
- Healthcare billing or revenue cycle background.
- Experience handling inbound calls.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
Qualifications
- Preferred qualifications include experience working with Athena and G2 systems, medical coding, and healthcare billing or revenue cycle background.
- High level of emotional intelligence and professionalism.
- Ability to work independently while supporting a collaborative team environment.
Benefits
- Medical, Dental, and Vision Insurance
- Critical Illness, Accident, and Hospital Coverage
- 401(k) Retirement Plan (Pre-Tax and Roth Options)
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Savings Account (HSA)
- Transportation benefits
- Employee Assistance Program (EAP)
- Paid Time Off and Leave Benefits
Pay and Benefits
The pay range for this position is $22.00 - $26.00/hr.
Work Environment
On-site healthcare office environment. Patient volume generally averages 5–10 patients per representative daily. Limited phone activity, typically 5–7 conversations per day. Opportunity to support multiple functions across patient services and revenue cycle operations.
About TEKsystems
We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.