PATIENT ASSOCIATE

Position Summary

The Patient Associate registers patients, collects co-pays and payments for services and enters registration information in EMR. The major duties of the position include, but are not limited to:

• Receive persons presenting to clinic reception area.
• Patient registration
• Collections and entry of registration information in EMR
• Receive incoming telephone calls, redirects those calls and/or records messages.
• Aid with patient flow
• Schedule patients efficiently, follow up with patients for missed appointments
• Administration tasks such as verifying patient insurance eligibility prior to appointments, obtaining pre-authorization to provide medical services, confirming appointments, following up for missed or cancelled appointments, performing light bookkeeping, filing, and maintaining an appropriate office environment.
• Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.
• Comply with agency policies and procedures and regulatory requirements.
• Participate in Quality Improvement activities.
• Collaborate on patient recruitment and retention activities.
• Aid with referrals to external agencies/services.

Qualifications

• A high school diploma/GED with 2 years of working experience required. Some college education with 1 year of working experience preferred.
• Excellent customer service skills are required.
• Experience in outpatient clinic reception is preferred.
• Written and verbal communication skills in English required.
• Proficiency in common office software (Word, Excel), and ability to enter data accurately required.
• Ability to work both independently and in a team.
• Ability to sit in front of computer long hours required.
• Demonstrated commitment to professional development.
• Experience working with people living with HIV/AIDS preferred.
• Able to work flexible hours including evenings and weekends.
• Ability to speak Spanish language is preferred.
• Knowledge of eClinicalWorks EMR is preferred.