Patient Assistance Lead, Front End

About the role

We are seeking a highly driven Team Lead (Adparo) to join our growing team. You will be responsible for building and leading the financial counselor team for Adparo, Annexus Health’s tech-enabled service that assists healthcare organizations in managing patient assistance, as well as for overseeing Adparo accounts. This position requires outstanding team management, problem-solving, and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and experience managing C-suite relationships and communications. In this role, you will be the secret weapon of our engineers, users, and Support team as you drive internal strategic and operational initiatives.

Responsibilities

• Support the growth of the team: help hire, develop, and mentor team members; plan for the future by identifying and addressing bottlenecks, gaps, and risks
• Proactively contribute to the strategic direction and priorities of the Adparo team based on the needs of Annexus Health
• Oversee the daily performance of our team of financial counselors and lead process improvement initiatives to make the Adparo team’s work more effective and efficient
• Contribute to the design, documentation, and execution of scalable client implementation and account management workflows
• Work cross-functionally with other Annexus Health teams, including Product, Support, and Provider Solutions
• Monitor and manage issues and escalate to the Director of Adparo as needed

Requirements

• Experienced leader of people and complex operations
• Expertise in financial assistance management operations and strategy
• Proficient in payer billing and requirements; experience working with manufacturer and foundation programs a plus
• Proven experience in healthcare billing
• Ability to plan and structure the department workflow and staffing
• Ability to manage the workflow for the entire process of bringing in a referral to billing
• Ability to review and create efficiencies within the Adparo team
• Proficient in all Microsoft Office applications
• Great attention to detail
• Strong written and verbal communication skills
• Ability to manage time effectively, set priorities, and meet deadlines
• Strong organizational and administrative skills
• Ability and desire to thrive in a service-oriented culture
• Quick and deep learner
• Driven to make a difference