Lead Patient Access Liaison

Responsibilities

• Create an inspiring team environment with open communication, able to gear staff towards team goals, communicate clearly and effectively, delegate tasks, and set deadlines.
• Oversee day-to-day operations. Assure optimal workflow in a fast paced environment with ever changing patient and staff needs. Prioritize tasks based on departmental needs.
• Oversee staff who carry out duties related to ascertaining all payment methods for WMC; ability to discuss and collect on outstanding balances.
• Maintain excellent organizational skills allowing for concise and timely follow up and follow through on accounts and situations.
• A keen understanding of ICD codes and clinical documentation a must.
• Greet patients, family members, guests, etc. in a positive, cheerful manner, promote our organization’s mission, vision, and values.
• Ensure staff follow guidelines for appropriate communication with patients and their families in accordance with WMChealth’s core values.
• Document staff maintenance on all NetLearning/symplr Learning educational training sessions.
• Adhere to all compliance requirements mandated by WMCHealth, CMS, HIPAA, DNV, etc.

Qualifications/Requirements

• Experience: Minimum 6 months of registration experience in a healthcare setting preferred. Flexibility to adapt to changing priorities and work in a fast-paced environment. Knowledge of Cerner Millennium is a plus. Strong organizational and time management skills. Excellent communication and interpersonal skills, with the ability to effectively engage and motivate team members.
• Education: High School Diploma or equivalent, required. Associate’s Degree, preferred.
• Licenses / Certifications: N/A
• Other: Must adhere to HIPAA rules and regulations as it relates to patient privacy and confidentiality, must be reliable and maintain professional attire and demeanor. Knowledge of medical insurances (Medicare, Commercial, HMO’s, PPO’s, etc.); EMTALA regulations, hospital billing and collection processes. Microsoft office products such as Excel, Word, PowerPoint, and Outlook. Document imaging systems and vendor management. Have knowledge of concepts, practices of hospital operations and procedures. Possess interviewing and communication skills. Must be comfortable with data entry utilizing multiple patient access programs and software. Must be able to multi-task and work effectively in a fast paced environment prioritizing and completing tasks in a timely manner. Problem solving skills and attention to detail to assess and resolve conflict in a timely manner. Proficient in oral and written communication. Handle difficult situations while exhibiting professionalism and compassion. Communicates cooperatively and constructively with patients, area supervisors, families, co-workers, administration, other clinical departments, providers, community agencies, referral sources, and other health team members.