Patient Assistance Counselor - Remote

We are seeking a dedicated and experienced Patient Assistance Counselor II (PAC) to support patients who are uninsured, underinsured, or facing high out-of-pocket medical and prescription expenses. This role is integral to helping patients access specialty medications through a patient assistance program, ensuring compassionate and efficient service to both patients and healthcare providers.

Responsibilities

• Provide high-quality customer service to patients and healthcare providers regarding specialty prescriptions.
• Review and process patient applications, including insurance investigations and financial assessments.
• Communicate outcome statuses clearly and professionally to patients and providers.
• Maintain compliance with all program guidelines and confidentiality standards.

Requirements

• Insurance verification and prior authorization expertise (5+ years).
• Experience with working denied claims for commercial and government payors (5+ years).
• Call center experience (5+ years).
• High school diploma or equivalent.
• A secure, private location to work from daily with fast and secure internet access.

Schedule

Will be assigned a shift between 7:00am–7:00pm CST, Monday–Friday. Candidates do not get to pick their shifts.

Pay

$20.00 – $20.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote, contract position based in North Chicago, IL.