Patient Advocate Team Lead

About the role

The Patient Advocate Team Lead position at Ayr Wellness in Fort Myers, Florida is responsible for overseeing a team of patient advocates who support patients through their healthcare journey. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of patient needs.

Responsibilities

• Oversee a team of patient advocates to ensure high-quality service delivery.
• Develop and implement policies and procedures to enhance patient care and satisfaction.
• Collaborate with medical staff to address patient concerns and improve patient outcomes.
• Conduct regular performance evaluations and provide feedback to team members.
• Ensure compliance with all relevant laws and regulations regarding patient advocacy.

Requirements

• Bachelor's degree in Healthcare Administration, Public Health, or related field.
• Minimum 5 years of experience in patient advocacy or healthcare management.
• Proven leadership skills and ability to motivate and develop a team.
• Strong interpersonal and communication skills, both written and verbal.
• Experience working in a fast-paced, dynamic environment.

Qualifications

• Excellent organizational and time management skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office Suite.

Skills

• Strong problem-solving and conflict resolution skills.
• Knowledge of HIPAA and other healthcare regulations.
• Ability to work independently and as part of a team.

Benefits

Ayr Wellness offers a comprehensive benefits package including health insurance, dental insurance, vision insurance, paid time off, and more.

Pay

The salary range for this position is $60,000 - $80,000 annually, commensurate with experience.

Schedule

This is a full-time position with a standard Monday through Friday schedule.