Patient Advocate Team Lead

Duties and Responsibilities

• Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health.
• Provide excellent customer service to all patients while also coaching other team members.
• Respect all team members and report all findings to the appropriate manager.
• Administer routine inspections to maintain the accurate inventory of all cannabis products.
• Manage and supervise the activities of patient advocate staff.
• Ensure that all Procedures are updated in store to provide the best practice for staff and patients.
• Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.
• Ensure Key performance Indicators are captured.
• Manage daily financial reporting requirements and oversee all cash handling procedures.
• Develop and maintain a schedule of all patient advocate staff.
• Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.
• Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
• Oversee patient education and counseling programs.
• Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
• Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.
• Aid in ensuring the dispensary’s compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.
• Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
• Ensure traceability of product is maintained from reception to final sale.
• Receive, check and enter inventory into NAV when shipments arrive.
• Close attention to detail.
• Excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office.
• Closed attention to detail.
• Excellent time management skills.
• High energy, customer focused, and proactive.
• Strong customer service skills.
• Ability to work efficiently with employees, customers, government agencies, and the public.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Qualifications

• Must be 21 Years of Age.
• Must be able to pass a Level 2 Background Check (FBI).