Patient Advocate Team Lead

About the role

Join Elevate Patient Financial Solutions as a Patient Advocate Team Lead and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in San Francisco, CA, with a Monday-Friday schedule from 8:00 AM to 4:30 PM. Driving is required, and a valid Driver's License is necessary.

Responsibilities

• Manage follow up and resolution of complex cases or those requiring the appeals process
• Act as a mentor for other Patient Advocates and assist in the training process for new staff
• Be a resource for Patient Advocates' questions related to process, programs, payers, etc.
• Escalate any problems or concerns to Supervisor, Regional Director and/or Director of Operations
• Screen uninsured hospital patients in an effort to find government programs to cover medical expenses
• Complete the appropriate applications and follow through until approved
• Provide detailed, accurate, and timely documentation in applicable Company programs and the hospital systems on all cases worked
• Provide exceptional customer service skills at all times
• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
• Maintain work queue of patient accounts, as assigned
• Collaborate with hospital staff, case managers, social workers, financial counselors
• Attend assigned meetings with the client as needed
• Aid in preparing any reports that will be distributed to the client
• Mentor other advocates as assigned by Project Manager
• Other duties as assigned

Qualifications and Requirements

• A High School Diploma or GED is required
• Some college coursework is preferred
• Case management experience is preferred
• Adaptability when dealing with constantly changing processes, computer systems, and government programs
• Critical thinking skills
• Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Exemplary communication skills, both orally and written, to a variety of individuals
• Ability to multitask and function and make appropriate decisions in a fast-paced environment