Patient Advocate - Patient Relations

Description Summary

Ensures patients and families are treated with dignity and respect, addressing their needs and concerns. Serves as a resource for those lacking family support, providing outstanding customer service.

Responsibilities

• Available to patients and families to listen and provide assurance for outstanding customer service.
• Communicates and acts as a messenger to the appropriate licensed medical professional to assist with the resolution of patient concerns, needs, and issues.
• Addresses patient complaints as they arise; documents in the Patient Opportunity Notice Template and follows up with Managers, Directors, Charge Nurses, and other appropriate persons.
• Interfaces with necessary departments for patient needs: financial, security, lost articles, etc.
• Rounds on all new inpatients providing comfort measures and information when possible and completing documentation as assigned.
• Rounds in designated patient waiting areas and Emergency Department during periods of delays or high volume, providing comfort measures and information when possible.
• Communicates to Case Management for assistance with Living Wills, Power of Attorney for Healthcare, etc.
• Works together with clinical associates to ensure patient comfort and care.
• Safeguards patient’s valuables when needed, working with the Charge Nurse, Clinical and Support Service leaders, and Security.

Requirements

• Education: High school diploma or equivalent required.
• Experience: Five years experience in a medical environment.
• Skills: Excellent human relations and oral, written, and listening skills required; knowledge of hospital department roles; excellent patient, family, and community interaction skills; bilingual skills preferred.
• Certifications, Registrations, or Licenses: None required.

Work Schedule

MULTIPLE SHIFTS AVAILABLE

Work Type

Full Time