Patient Advocate

Patient Advocate (Specialty Pharmacy) Work Location: Pittsburgh, PA – On-site About Our Client Our client is a rapidly growing specialty pharmacy dedicated to delivering exceptional patient care through innovative pharmacy services. As the organization continues to expand, they are looking for individuals who are excited to grow alongside the company. About The Role The Patient Advocate - Operations is responsible for handling the full spectrum of pharmacy operations, including order management, reimbursement, fulfillment, and customer service. Responsibilities Process and verify incoming prescription orders accurately and efficiently. Coordinate with pharmacists to clarify prescription details and resolve any discrepancies. Handle some aspects of insurance verification and reimbursement processes. Oversee the fulfillment process, ensuring timely and accurate dispensing of medications. Coordinate with the pharmacy team to prioritize and process orders based on urgency and patient needs. Provide exceptional customer service by addressing patient inquiries and concerns promptly and professionally. Assist patients with some billing inquiries and payment processing. Participate in quality assurance activities to maintain high standards of service. Qualifications High school diploma or equivalent; additional education or certification in pharmacy technology preferred. Must have prior customer service experience, ideally in call center or healthcare setting. Prior experience in a pharmacy setting preferred but not required. Excellent organizational and multitasking skills. Exceptional communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Detail-oriented with a high degree of accuracy. Schedule On-site in Pittsburgh, PAM-F - 8:00am-5:00pm Benefits: 401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insurance Our client is an equal opportunity employer. We value diversity, inclusion, and creating a workplace where everyone feels respected and supported. Job Identifier: #10318