Patient Advocate I

Duties And Responsibilities

• Greet and build rapport with patients as they enter into the dental practice.
• Answering phone calls in a timely manner.
• Verifying patients’ appointments through email, text and phone calls through open dental.
• Making proactive phone calls to schedule appointments off the ASAP list.
• Responsible for checking in all patients for their appointments.
• Responsible for maintaining and updating patients' profiles within open dental as needed prior to the appointment.
• Ensures that the patient's dental insurance is verified prior to the appointment.
• Responsible for collecting patient fees and copays prior to the appointment.
• Ensures that the patient understands their treatment plan and payment options.
• Provides patients with quotes on dental procedures.
• Ensures that the patient is checked out and is offered a follow up appointment.
• Ensures that the reception and front desk areas are always clean and sterilized.
• Updates the office manager for ordering office supply needs as needed.
• Completes other duties as assigned.

Requirements

• Minimum of a high school diploma.
• Must be able to provide a high level of customer service.
• Must have excellent verbal and written communication skills.
• Previous Experience Working In The Dental Field Is Preferred.
• Must have the ability to multi-task and work effectively in a face paced environment.
• Must follow HIPAA Compliance.
• Must be well organized and have excellent computer skills.
• Must be able to thrive in a team-oriented environment.