Patient Advocate

Job Purpose

The Patient Advocate supports uninsured and underinsured patients by helping them access financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.

Duties And Responsibilities

• Aid patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information
• Identify eligibility and collect required documentation
• Submit and track applications with the local assistance offices
• Maintain accurate records and meet productivity goals
• Verify and update insurances
• Perform other duties as assigned

Qualifications

• A high school diploma or equivalent is required, with a healthcare-related degree preferred
• Two to three years of experience in customer service is preferred
• Bilingual in Spanish (spoken and written skills) is a plus
• Must have reliable transportation to ensure consistent on-site attendance and punctuality
• Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes
• Must be able to use the internet and learn databases
• Must be able to meet monthly productivity goals
• Must be proficient in Microsoft Office Suite
• Must possess strong interpersonal skills, including the ability to communicate well at all levels of the organization
• Must have strong problem-solving and investigative skills, and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• Must have high integrity and dependability with a strong sense of urgency and results-oriented attitude
• Must have excellent written and verbal communication skills