Patient Advocate

About the role

The Patient Advocate & Liaison (PAL) is the face of Matter Health within the communities we serve. This field-based role is responsible for building trusted relationships with older adults living in affordable housing communities and helping them stay engaged in their healthcare journey. Working alongside a Nurse Practitioner (NP), you'll serve as the primary relationship-builder for your assigned communities—educating patients about Matter Health, supporting enrollment, coordinating follow-up, identifying barriers to care, and helping patients stay connected to the services they need.

Responsibilities

• Build trusted, lasting relationships with older adults living in assigned communities
• Serve as the primary community representative for Matter Health
• Educate prospective patients about Matter Health's care model and available services
• Support patient outreach, enrollment, scheduling, and ongoing engagement
• Conduct in-person outreach, phone calls, and community events to connect with patients
• Partner closely with Advanced Practice Providers (APPs), Social Workers, Care Navigators, and Operations teams
• Identify barriers to care and connect patients with appropriate community resources
• Assist patients throughout their healthcare journey—from initial introduction through ongoing engagement
• Maintain accurate documentation in Salesforce and Athena
• Help improve patient retention and overall healthcare access within your assigned communities

Requirements

• 1–2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or other relationship-focused roles
• Passion for serving older adults and underserved communities
• Outstanding communication and relationship-building skills
• Comfortable working independently in a field-based environment
• Strong organization and time management skills
• Ability to collaborate with clinical and operational teams
• Valid driver's license and reliable transportation required
• Experience working with Medicare populations, community organizations, Salesforce, Athena, or healthcare outreach is a plus
• Bilingual Spanish is a plus

Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation required

Skills

• Excellent interpersonal and communication skills
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Knowledge of healthcare systems and processes
• Ability to build and maintain positive relationships with patients and community partners

Benefits

Full-time team members at Matter Health enjoy competitive compensation, a robust benefits package including medical, dental, and vision coverage, an employer-funded HSA and FSA, life and disability insurance, and more. Additionally, employees have access to financial wellness resources and support, up to 4 weeks of PTO, 10 paid company holidays, and 2 volunteer days annually to support causes meaningful to them.

Pay

Competitive compensation is offered for this position.

Schedule

This is a full-time position with flexible hours to accommodate the needs of the communities we serve.