Patient Advocate

Job Purpose

The Patient Advocate supports uninsured and underinsured patients by helping them access financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI/SSDI.

Duties And Responsibilities

• Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information
• Identify eligibility and collect required documentation
• Submit and track applications with the local assistance offices
• Maintain accurate records and meet productivity goals
• Verify and update insurances
• Other duties as assigned

Qualifications

• A high school diploma or equivalent is required, healthcare-related degree preferred
• 2–3 years of experience in a customer service preferred
• Bilingual in Spanish (spoken and written skills) a plus
• Must possess reliable transportation to ensure consistent on-site attendance and punctuality
• Must have the ability to use the internet and learn databases
• Must be able to meet monthly productivity goals
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and investigative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required