Patient Advocate

About the role

The Patient Advocate represents the patients of YKHC. This position is responsible for customer service activities in the Patient Accounts Department, which includes helping patients find the resources that best meet their needs. The Patient Advocate receives and certifies payments, is an A-R transaction specialist, and helps patients interpret Healthcare Finance into practical information.

Responsibilities

• Customer service activities in the Patient Accounts Department
• Helping patients find the resources that best meet their needs
• Receiving and certifying payments
• A-R transaction specialist duties
• Helping patients interpret Healthcare Finance into practical information

Qualifications

• High School Diploma or equivalent
• Bachelor's Degree required (degree requirement can be waived on a year-for-year basis for a combination of education and experience)
• Three (3) years' experience in health care reimbursement and customer service experience
• Two (2) years' experience with healthcare reimbursement
• Experience managing the collections, denials, and reimbursement of complex lines of business such as Long Term Care, Inpatient, Ambulatory Surgery, or Behavioral Health
• AAHAM CRCS-I/-P required or must be obtained within one (1) year of employment
• IHS Tribal Billing knowledge required
• Experience with Cerner Millennium Revenue Cycle required
• Ability to adjust to an uneven flow of incoming workload
• Excellent time management skills and ability to set timelines and goals to ensure all assigned duties are accomplished within established time frames
• Knowledge of all YKHC solutions
• Experience using office machinery including printers, photocopiers, fax machines, and multi-line phone systems
• Versed in Microsoft Office Suite
• Typing speed of 60 wpm
• 10-key calculator skills, by touch
• Must be able to demonstrate working knowledge of the billing submission types 1500, 1450 (UB04), 837I, 837P, 837D

Preferred qualifications

• AMBA Medical Billing Certification Preferred
• HFMA CRCR Preferred
• College level course in Medical Terminology preferred
• Ability to speak Yupik preferred

Benefits

• Generous PTO – starting at 4.5 weeks per year, accrued over time
• Eleven paid holidays
• Comprehensive healthcare coverage
• Life and Disability Insurance
• Flexible Spending Account
• Retirement plans
• Employee Wellness Center
• Plus More!

Pay & Schedule

• Minimum Hourly Pay: $18.89
• Hours per Week: 40
• FLSA Status: Non-exempt
• Employment Duration: 80 Full time