Patient Advocate

About the Role

Support patient rights efforts through educating patients and families, guiding complaint/grievance processes, and reporting unresolved threats to patient safety to appropriate staff.

Responsibilities

• Facilitate patient/family grievance process, including processing the complaint, forwarding to the appropriate manager, and communicating the resolution to the complainant.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that result in possible threats to patient rights or patient safety.
• Maintain up-to-date complaint and grievance logs.
• Collaborate with the risk department and department managers to ensure patient concerns are addressed in a timely and appropriate manner.
• May participate in new hire orientation to educate staff on patient safety and advocacy.
• Identify critical needs regarding customer service and discuss with supervisor and medical staff.
• Perform other functions and tasks as assigned.

Requirements

• High school diploma or equivalent required.
• Associate or Bachelor's degree in a clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

Certifications

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Management reserves the right to add or remove duties based on circumstances such as emergencies, changes in workload, or technological developments.