Patient Administration Specialist

Job Type: Contract • Location: Wayland, MA (On‑Site)

About the role

Be the reason a patient's healthcare experience starts on the right foot. We're partnering with a well-established healthcare organization seeking a friendly, organized, and customer-focused professional to join their team as a Practice Assistant. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and wants to build their career within healthcare administration.

Responsibilities

• Welcome patients and visitors with professionalism and compassion
• Coordinate appointments, scheduling changes, and patient follow-up needs
• Verify patient demographics, insurance information, and referrals
• Serve as a key communication hub between patients, providers, and staff
• Support smooth daily operations and patient flow throughout the practice
• Utilize Epic and other healthcare systems to maintain accurate records

Requirements

• Appointment scheduling experience
• Experience in a medical office, patient access, healthcare administration, or front desk role
• Epic EMR Experience Required
• Insurance verification and patient registration experience
• Strong customer service and communication skills
• Ability to multitask and remain calm in a busy environment

Pay

$18.00 - $22.00/hr. Compensation within this range depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job‑related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Monday‑Friday, 8:30 AM – 5:00 PM (On‑site)