Patient Administration Officer (Royal Tunbridge Wells)

About the role

Join the founding administration team at GenesisCare UK’s brand-new Systemic Anti-Cancer Therapy (SACT) centre in Royal Tunbridge Wells, opening Autumn 2026. This purpose-built centre will bring advanced cancer treatment closer to patients across West Kent and the South East. As a Patient Administration Officer, you’ll help shape the patient journey from first contact, ensuring efficient referral processing and exceptional customer care in a specialist oncology environment.

Responsibilities

• Act as the first point of contact for patients, providing a professional and compassionate service
• Provide courtesy calls to patients within 24 hours of receiving referrals
• Process and register referrals accurately within agreed timeframes
• Book appointments for SACT, outpatient clinics and associated services
• Liaise with consultants, medical secretaries and clinical teams to ensure smooth patient pathways
• Request and manage medical records, diagnostic images and previous treatment information
• Maintain accurate data entry within MOSAIQ and complete Quality Checklists (QCLs)
• Liaise with NHS Trusts and internal Finance teams to facilitate bookings
• Provide reception support and maintain a welcoming, safe environment
• Log feedback, compliments and concerns using appropriate reporting systems
• Ensure patient confidentiality and compliance with data protection legislation

Requirements

• Experience working within a busy reception or administrative environment
• Previous healthcare sector experience (desirable)
• Excellent verbal and written communication skills
• Strong organisational and multitasking ability
• Experience delivering high levels of customer service
• Confidence managing sensitive conversations with empathy and professionalism
• Proficiency in MS Office (Word, Excel, Outlook)
• Experience using MOSAIQ (desirable)
• Ability to work collaboratively within a team

Benefits

• 26 days of annual leave, plus bank holidays, with the option to buy more or sell back annual leave
• Complimentary private medical and dental coverage
• Access to Employee Assistance Program and Income Protection
• Free world-class radiotherapy for you and your immediate family, if required
• Competitive Company Contributory Pension Scheme
• Well-being support through Babylon Health and Headspace Wellbeing
• Free parking at most centres
• Exclusive retail discounts

About Us

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. We operate 14 specialist outpatient cancer centres across the UK, with a team of over 600 highly trained physicians, healthcare professionals, and support staff. Our new Royal Tunbridge Wells centre marks the next phase of our expansion, improving access to advanced systemic therapies for patients across West Kent and the wider South East.

We focus on treating the whole patient, not just the cancer, through personalised treatment programmes that include wellbeing services and exercise medicine. Collaborating with universities and leading clinicians globally, we’re dedicated to researching and developing improved cancer treatments, broadening access to new therapies through our UK clinical trials programme.