Patient Accounts Specialist

Essential Duties and Responsibilities

• Handle high-volume inbound calls related to claims and statement inquiries from patients, insurance companies, and law offices.
• Make outbound calls to resolve delinquent accounts through patient payment arrangements.
• Process credit card and ACH transactions efficiently and accurately.
• Ensure compliance with state and federal collections regulations, as well as HIPAA requirements.
• Other job-related duties as assigned.

Education and Experience

• A High School Diploma or equivalent (GED) is required.
• Bilingual in English and Spanish is a plus.
• At least six months of experience in customer service, collections, healthcare billing, or patient accounts is required.

Knowledge, Skills, and Abilities

• Strong oral and written communication skills to interact effectively with customers and all levels of management.
• Proven ability to prioritize tasks, solve problems, and manage multiple responsibilities simultaneously.
• Strong interpersonal skills with the ability to collaborate effectively in a team environment.
• Proficient in general computer skills, including word processing, spreadsheets, and email applications.
• Knowledge of HIPAA compliance regulations and ability to handle sensitive patient information appropriately.

Working Conditions

• Position requires long periods of sitting/standing at a desk while using a computer.