PATIENT ACCOUNTS REPRESENTATIVE II

About the role

This front desk position serves as a primary point of contact for patients and supports daily clinic operations through patient registration, appointment scheduling, insurance verification, payment collection, and customer service. The ideal candidate will thrive in a fast-paced environment, possess strong communication and organizational skills, and provide exceptional service while interacting with patients, providers, and staff.

Responsibilities

• Performs duties related to processing patient accounts such as identifying delinquent accounts, counseling patients, handling Chapters 7 and 13 bankruptcy notices, processing returned checks, initiating and auditing monthly statements, processing charge tickets and insurance claims, and preparing various reports.
• Sets up new patient accounts and performs data entry of charges, payments, and adjustments.
• Prepares and submits bills for payment.
• May balance and post collected money.
• Works to resolve insurance denials with insurance companies.
• Monitors outstanding claims.

Skills

Preferred Hard Skills:

• Patient Registration, Insurance Verification, and Eligibility Review
• Appointment Scheduling and Management of High-Volume Patient Flow
• Revenue Cycle Knowledge, Including Payment Collection and Account Resolution
• Electronic Health Record (EHR), Data Entry, and Microsoft Office Proficiency

Soft Skills:

• Exceptional Customer Service and Patient Relations
• Strong Communication and Active Listening Skills
• Critical Thinking and Independent Problem Solving
• Organization, Time Management, and Attention to Detail

Qualifications

High School diploma or GED and three (3) years of related experience required.

Pay

Hourly Range: $15.00-$21.95

Schedule

• Shift: Day/1st Shift
• Work Arrangement: Onsite (final schedule to be determined by the department/hiring manager)